Privacy Policy

1. Introduction

The purpose of this privacy policy is to inform users of the website (hereinafter “the Site”) about how their personal data is collected, processed, and protected.
The data controller is:
PHN Consulting, with its registered office located at4 villa des Belles Vues, 94120 Fontenay-sous-Bois, registered under SIREN number : 832335608.
Contact: contact@phn-events.com

2. Personal Data Collected

We collect the following data when you use the Site:

2.1. When creating an account or placing an order

• First and last name
• Mailing Address
• Email address
• Phone number
• Order Information
• Payment information (managed by a secure service provider; we do not retain the details)

2.2. While browsing the Site

• IP Address
• Cookies and Trackers
• Pages viewed, products viewed, actions taken
• Browser and Device Specifications

2.3. Customer Service

• Content of your messages
• Information Required to Process Your Requests

3. Purposes of Data Collection

Your personal data is used for:

• Manage your order, your customer account, and shipping
• Provide customer service and follow up on communications
• Send marketing information (if you have consented to receive it)
• To improve the Site's performance and your user experience
• Preventing Fraud and Ensuring Payment Security
• Comply with our legal, accounting, and tax obligations

4. Legal Basis for Data Processing

In accordance with the GDPR, data processing is based on the following legal grounds:

• Contract Fulfillment: Order Management, Deliveries, and Customer Service
• Legal requirement: billing, accounting
• Consent: newsletters, non-essential cookies
• Legitimate interest: improving the Site, combating fraud

5. Recipients of the Data

Your data may be disclosed only to the following recipients:

• Payment providers (e.g., Stripe, PayPal)
• Carriers and Delivery Services
• Website Host
• Email Marketing and CRM Solutions
• Administrative or judicial authorities, if required by law

We never sell your personal data.

6. Shelf Life

Data is retained for the following periods:

• Customer account: as long as it is active, or 3 years after the last activity
• Order/billing information: 10 years (legal requirement)
• Sales prospecting: 3 years after the last contact
• Cookies: between 6 and 13 months, depending on the type

7. Your Rights

In accordance with Articles 15 through 22 of the GDPR, you have the following rights:

• Right to Access Your Data
• Right to Correction
• Right to erasure (“right to be forgotten”)
• Right to Object
• Right to Restrict Processing
• Right to Data Portability
• Right to withdraw your consent at any time
• Right to file a complaint with the CNIL (www.cnil.fr)

To exercise your rights:[contact email].

8. Data Security

We implement all necessary technical and organizational measures to protect your data:

• Secure HTTPS Browsing
• GDPR-Compliant Hosting
• Restricted Access to Data
• Payments are processed exclusively through secure service providers

9. Cookies

The Site uses cookies to:

• To ensure proper functioning (technical cookies)
• Measuring Audience Reach (Analytics Cookies)
• Personalize the experience and ads (marketing cookies, subject to consent)

During your first visit, a banner will allow you to accept, reject, or customize cookies.
You can change your preferences at any time via:[link or “Manage Cookies” option].

10. Transfer of Data Outside the European Union

Some service providers (e.g., email or hosting solutions) may transfer data outside the EU.
These transfers are always carried out with the appropriate safeguards (Standard Contractual Clauses or other mechanisms compliant with the GDPR).

11. Changes to the Privacy Policy

We may amend this policy to comply with legal or technical changes.
The applicable version is the one available on the Site as of the date of your use.