CVG
Terms and Conditions of Sale — Hosting Services
1. Operator Identification
PHN Consulting SASU corporation with capital of €7,500 Headquarters: 4 Villa des Belles Vues, 94120 Fontenay-sous-Bois Commercial Register (RCS): Créteil – No. 832335608 Registered with the Register of Travel and Vacation Operators under No. [Atout issue [France] Financial Guarantee: [name and contact information of the guarantor] Professional Liability Insurance: [name and address of the insurer, policy number]2. Purpose
These General Terms and Conditions of Sale govern the sale of lodging services provided by PHN Consulting as part of the CNSPF 2027, on behalf of the participants. They specify the respective rights and obligations of the company and the client pursuant to Articles Article L211-1 et seq. of the Tourism Code.3. Services Offered
The company acts as atravel operator, Responsible for arranging hotel stays negotiated with partner establishments for the duration of the conference. The services include only lodging (unless otherwise specified in the offer description). Any additional services (meals, visitor taxes, extras) must be paid directly to the hotel.4. Price
The prices listed are in euros and include all taxes. They include the taxes applicable on the date of booking. Any changes to taxes (VAT, tourist tax, etc.) will be automatically reflected in the final price. No markup is applied by PHN Consulting, with rates based on those negotiated with partner hotels.5. Reservation and Payment
The reservation is considered firm and final after full payment has been made online via the website Payment is collected by PHN Consulting, which acts as a reseller of hotel stays and will then remit the amounts to the hoteliers in accordance with the contractual agreements.6. Cancellation and Change Policies
Cancellation and change policies vary by hotel and are specified in the property description at the time of booking. All requests for cancellations or changes must be submitted in writing to contact@phnevents.com . In the event of cancellation: • Before the deadline set by the hotel: full refund, minus any applicable fees; • After that date or in the event of a no-show: no refund will be issued.7. Liability
PHN Consulting is responsible for the proper performance of the obligations arising from the contract entered into with the customer, in accordance with Article Article L211-16 of the Tourism Code. However, the company cannot be held liable for: • any circumstances attributable to the customer (delays, absences, inappropriate behavior, etc.); • or any unforeseeable or insurmountable circumstances involving a third party not involved in the provision of services (force majeure, strikes, pandemics, etc.).8. Complaints
Any complaint regarding a service must be submitted in writing within 30 days of the date of the stay to the following address: PHN Consulting 4 Villa des Belles Vues 94120 Fontenay-sous-Bois or through the contact form available on the website.9. Protection of Personal Data
The data collected during the reservation process is necessary for processing the order. It is intended for PHN Consulting and its hotel partners. In accordance with Regulation (EU) 2016/679 (GDPR), the customer has the right to access, correct, and delete their personal data.10. Governing Law and Jurisdiction
These terms and conditions are governed by French law. In the event of a dispute, and unless otherwise required by law, the courts with jurisdiction shall be those of the registered office of PHN Consulting.11. Legal Provisions – Tourism Code
In accordance with Article R211-4 of the Tourism Code, excerpts from the legal provisions applicable to contracts for the sale of travel and vacation packages are included in the appendix to these Terms and Conditions.LEGAL APPENDIX — EXCERPT FROM THE TOURISM CODE
Articles R211-3 through R211-11 of the Tourism Code
Article R211-3
Subject to the exclusions set forth in the third and fourth paragraphs of Article L.211-7, any offer or sale of travel services or vacation packages must be accompanied by appropriate documentation that complies with the rules set forth in this chapter.Article R211-3-1
The exchange of precontractual information or the provision of contractual terms and conditions must be in writing. This information may be transmitted electronically. The name or business name and address of the organizer or retailer, as well as their registration number in the registry referred to in Article L.211-18, must be provided.Article R211-4
Prior to the conclusion of the contract, the organizer or retailer must provide the traveler with the following information: 1. The main characteristics of the travel services offered; 2. The identity of the service provider (address, contact information); 3. The total price of the trip and the payment terms; 4. The minimum number of people required for the trip to take place and the deadline for notification in the event of cancellation; 5. The cancellation and modification terms; 6. Information regarding the traveler’s protection in the event of insolvency.Article R211-5
The information provided to the traveler prior to the trip is binding on the tour operator or retailer, unless legitimate changes occur before the contract is concluded.Article R211-6
The contract must be in writing, provided to the traveler, and signed by both parties. A copy is provided to the traveler.Article R211-7
The contract must specify the following: • the destination, dates, and, if applicable, means of transportation; • the characteristics of the accommodations; • the meals provided; • the total price and payment terms; • any special conditions requested by the traveler and accepted by the seller; • the complaint procedure; • the deadlines and conditions for canceling the contract; • information regarding insurance and financial guarantees.Article R211-8
The traveler may transfer his or her contract to a third party, after notifying the organizer within a reasonable time.Article R211-9
Before departure, the organizer may unilaterally modify certain terms of the contract, provided that the modification is minor and that the traveler is notified of it.Article R211-10
If the organizer cancels the trip before departure, the traveler is entitled to a full refund of the amounts paid, without any additional compensation.Article R211-11
The organizer is responsible for the proper performance of the travel services specified in the contract and must provide appropriate assistance to travelers in difficulty.PHN Consulting – a company with a capital of 7,500€ 832 335 608 RCS Créteil – APE Code 7990Z SIRET: 83233560800010 – VAT: FR50832335608 Headquarters: 4 Villa des Belles Vues, 94120 Fontenay-sous-Bois
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